Privacy Policy
Applies to: Cypherwave Technologies Limited (Cyprus) & Transferhive Ltd. (Canada)
Brand Name: Ryvo
Last Updated: 01.11.2025
This Master Privacy Policy (“Policy”) describes how Cypherwave Technologies Limited and Transferhive Ltd. (collectively, “Ryvo”, “we”, “us”, “our”) collect, use, store, process, and share your personal information when you interact with our financial and cryptocurrency services (“Services”).
If you do not agree, you must discontinue use of the Services.
1. Legal Entities Covered
This Policy applies to:
1.1 Cypherwave Technologies Limited (Cyprus)
- FMSB: C100000450
- Company Reg. No.: HE 463813
- Address: Nikhis 1, 2350, Nicosia, Cyprus
- Provides:
- Virtual IBANs (VIBANs)
- SEPA/SWIFT transfers
- Fiat payment services
- EU/EEA financial services
1.2 Transferhive Ltd. (Canada)
- MSB: C100000924
- Company Reg. No.: 1001347806
- Address: 100 Main Street, Ontario, L8N3W4, Canada
- Provides:
- Crypto purchase & sale
- Crypto custody
- Blockchain transfers
- Crypto merchant processing
- Crypto card processing gateway
Each entity acts as a Data Controller for the Services it provides.
2. Data Protection Framework
Ryvo complies with:
- GDPR (European Union) – applies to services provided by Cypherwave
- PIPEDA (Canada) – applies to services provided by Transferhive
- Applicable privacy laws in user jurisdictions
- Financial services regulations requiring data retention and reporting
3. Data We Collect
We may collect and process the following categories of personal information:
3.1 Identification Information
- Full legal name
- Date of birth
- Nationality
- Residential address
- Contact information
- Photographs/selfies for identity verification
- Government-issued ID (passport, ID card, driver’s license)
3.2 Compliance & KYC Data
Collected to meet regulatory obligations:
- Proof of address
- Source of funds / source of wealth
- Occupation & employer data
- Enhanced due diligence information
- Sanctions, PEP & screening results
- Transaction monitoring information
3.3 Financial Information
- Bank details and transfers
- VIBAN data
- Cryptocurrency wallet addresses
- Payment card data (tokenized, never stored in plaintext)
- Merchant settlement information
3.4 Transaction Data
- Fiat payment history
- Cryptocurrency transaction history
- Card processing logs
- Wallet interactions
- Timestamp, amounts, network data
3.5 Technical & Device Data
- IP address
- Browser and device type
- Operating system
- Login timestamps
- Cookies, session tracking, and analytics data
4. How We Use Your Data
Ryvo uses your data for the following purposes:
4.1 Service Delivery
To operate and maintain:
- Account registration
- Identity verification
- Fiat and crypto transactions
- VIBAN and banking services
- Card processing and merchant services
- Security and fraud prevention
- Customer support
4.2 Legal & Regulatory Compliance
Including:
- AML / KYC verification
- Transaction monitoring
- Screening against sanctions lists
- Filing regulatory reports
- Record-keeping obligations
Ryvo is legally required to process and retain certain data.
4.3 Security & Fraud Prevention
To protect you and Ryvo:
- Authentication & access control
- Detecting suspicious activity
- Protecting against theft, fraud, or cyberattacks
4.4 Service Improvement
- Platform analytics
- Feature development
- Performance optimization
- Error detection
4.5 Communication
- Account notices
- Regulatory updates
- Support messages
Ryvo does not send unsolicited marketing to non-consenting users.
5. Sharing Your Information
Ryvo may share your information with:
5.1 Regulatory & Supervisory Authorities
Including:
- FINTRAC (Canada)
- CySEC or Cyprus AML authorities
- EU financial intelligence units (FIUs)
- Law enforcement where legally required
5.2 Financial and Banking Partners
Such as:
- RYVYL EU EAD (VIBAN issuance)
- Acquiring banks
- Card networks (Visa/Mastercard)
- Payment processors
- Crypto liquidity providers
- Custodial wallet providers
5.3 Compliance & Verification Providers
- KYC/AML onboarding providers
- Sanctions screening tools
- Fraud detection platforms
5.4 Service Providers
For:
- Cloud hosting
- Cybersecurity
- Customer support
- Analytics
All third parties are bound by confidentiality and data security obligations.
Ryvo never sells customer data.
6. International Data Transfers
Because Ryvo operates globally, your data may be transferred to:
- Canada
- Cyprus
- EU/EEA
- Secure third-country processors
Transfers comply with:
- GDPR adequacy decisions
- Standard Contractual Clauses (SCCs)
- PIPEDA cross-border transfer rules
7. Data Retention
Ryvo retains data for:
- Minimum 5 years under AML laws
- Longer if required for:
- Regulatory investigations
- Legal disputes
- Fraud monitoring
After retention periods, data is securely deleted or anonymized.
8. Security Measures
Ryvo uses industry-standard protections:
- AES and TLS encryption
- Tokenization of card data
- Multi-factor authentication (2FA)
- Secure cloud infrastructure
- Access controls and monitoring
- Regular audits and penetration testing
No system is 100% secure; customers must also safeguard their accounts.
9. Your Rights
Depending on jurisdiction, you may have rights to:
- Access your personal data
- Rectify inaccurate data
- Request deletion (subject to AML retention laws)
- Restrict or object to processing
- Request data portability
- Withdraw consent (where applicable)
To exercise rights, contact support@ryvo.com.
Ryvo may decline requests that violate AML or regulatory retention requirements.
10. Cookies & Tracking Technologies
Ryvo uses cookies for:
- Authentication
- Fraud prevention
- Session continuity
- Analytics
- Request data portability
- Withdraw consent (where applicable)
Users may disable cookies, but certain Services may not function properly.
11. Global Users & Local Compliance
If you access Ryvo from outside Canada or Cyprus:
- You acknowledge Reverse Solicitation
- You are responsible for ensuring local legality of use
- Your data will be processed under GDPR (Cypherwave) or PIPEDA (Transferhive), depending on the Service used
Ryvo does not provide territory-specific privacy guarantees beyond applicable law.
12. Third-Party Links
If Ryvo links to third-party platforms or partners:
- Their privacy policies apply
- Ryvo is not responsible for their data handling
13. Updates to This Policy
Ryvo may modify this Policy:
- To comply with regulation
- To improve security
- To support new features
We will notify you of changes via email or platform notice.
Continued use constitutes acceptance.
14. Contact Information
Data Controller – Fiat & VIBAN Services
Cypherwave Technologies Limited
Nikhis 1, 2350, Nicosia, Cyprus
Email: support@ryvo.com
Data Controller – Crypto & Card Services
Transferhive Ltd.
100 Main Street, Ontario, L8N3W4, Canada
Email: support@ryvo.com