Refund & Cancellation Policy
Applies to: Cypherwave Technologies Limited (Fiat Services) and Transferhive Ltd. (Crypto & Card Services)
Ryvo handles refunds and cancellations in compliance with global financial regulations, AML/CTF laws, and card network rules.
Last Updated: 01.11.2025
1 Refunds for Fiat Payments (Cypherwave – Cyprus)
Refunds may be issued for:
- Duplicate payments
- Incorrect beneficiary information (if funds are returnable)
- Payments cancelled before execution
Refunds cannot be issued when:
- The payment has already been processed by the receiving bank
- Funds are under AML review
- Legal restrictions prevent release
Bank and SWIFT/SEPA network fees are non-refundable.
2 Refunds for Crypto Transactions (Transferhive – Canada)
Crypto transactions are final and irreversible.
Refunds are NOT available for:
- Incorrect wallet addresses
- Wrong network selected by the user
- Blockchain congestion or delays
- Market price changes
- Transactions broadcast to the network
Refunds may be available if:
- A transaction has not yet been processed or signed
- Internal delay prevented execution
Refunds are credited in the original asset or equivalent fiat value, at Ryvo’s discretion.
3 Refunds for Merchant Card Payments
Refunds follow card network rules (Visa/Mastercard).
Ryvo may:
- Reverse a card transaction
- Credit the customer on behalf of the merchant
- Withhold refunds in cases of fraud or AML suspicion
Processing fees may be non-refundable.
4 Service Subscription Refunds
Refunds are not issued for:
- Monthly subscription plans
- Used services
- Partially used billing cycles
Annual plans may be prorated in exceptional circumstances.
5 Refund Processing Times
- Fiat: 3–10 business days
- Crypto: 1–3 business days (for eligible refunds)
- Card Payments: 5–15 business days
Times may vary depending on compliance screening.